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KOVA Support Assistant
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Frequently Asked Questions
Where is my order?▼
Log in and go to My Orders at kovabuy.shop. You'll see live status. A tracking number is emailed once your order ships.
How long does shipping take?▼
Standard delivery takes 3–7 business days. Free shipping on orders over $35. You'll receive a tracking number by email once shipped.
How do I return an item?▼
We offer a 30-day return guarantee. Email official@kovabuy.shop with your order ID and reason. Items must be unworn and in original condition.
What payment methods do you accept?▼
We accept PayPal which supports all major credit and debit cards, PayPal balance, and PayPal Pay Later. All transactions are encrypted.
Do you have a promo code?▼
Yes! New customers get 10% off with code WELCOME10 at checkout. One use per account.
What sizes do you carry?▼
Clothing runs XS through XXL. Shoes are US sizes 6 through 13. Check the product page for exact availability.
Can I cancel my order?▼
Orders can be cancelled if not shipped. Email official@kovabuy.shop with your order ID as soon as possible.
Is my payment information safe?▼
Yes. KOVA never stores your card details. All payments go through PayPal's encrypted system. Your data is never sold.
Still need help?